Privacy Policy

How we protect your privacy

Europe Learnes S.A. respects your privacy and is committed to protecting your personal data. The purpose of this privacy policy is to help you understand how we collect, store, and process this personal data, whether you’re a Prosperandum customer, a student/subscriber to a Prosperandum site or 3D environment, a participant in Prosperandum’s partner or affiliate program, or even if you’re just visiting the Our website.
This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. Our privacy policy does not apply to any information collected by any third party, including through any application or content that may be accessible via our website. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Minors

If you are below the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information and do not use this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we may delete that information. If you believe we might have any information from or about a child under 13, please contact us at centre@europelearners.com.

THE TYPE OF PERSONAL DATA WE COLLECT FROM YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. We may process (e.g. collect, use, store and/or transfer) different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. Contact Data includes billing address, delivery address, e-mail address and telephone numbers. Financial Data includes bank account and payment card details used by our 3rd part providers such as Stripe and PayPal. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Our Platforms and Courses. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. Usage Data includes information about how you use our website, products and services. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect personal data so we’ve broken down this section of the policy into different sections so you can better understand what areas are applicable to you.

How we collect personal data about our customers

In order to offer and access our services, we need to collect certain personal data from our customers. Here is a summary of how we collect personal data from our customers:

We collect your Contact Data, Identity Data and Technical Data about our customers to provide you with the services, for example, to confirm your identity or contact you.
We collect Usage Data about Prosperandum-hosted webpages, including how you interact with such webpages. We also collect data about how and when you access your account in order to give you access and to continuously improve our services.
We collect Profile Data in the course of offering your courses to others in Prosperandum or to insert them in our Marketplace Platform – depending of the Subscription Plan purchased by You.
When transactions between you and our website involve payment by credit card, debit card, checks, money orders, and/or third party online payment services, we will collect Financial Data and Transaction Data as part of the
course of doing business.

This personal data is collected when you sign up for our services, when you access our services or otherwise provide us with the personal data. In some circumstances, when you have given us express permission, we may also use and store your
personal data.

How we collect personal data about our customers’ students/subscribers

In order to provide our services, we collect and process personal data about our customers’ students/subscribers. Here is a summary of the personal data that we collect from our customers’ students/subscribers:

We collect Contact Data, Identity Data, Technical Data and Profile Data about our customers’ students/subscribers to allow them to access our services for processes such as enrollment, authentication, or otherwise administering our customers’ courses. This information is given on a voluntary basis when a customer uses or accesses our services, for example when a customer visits a Europe Learnes site, enrols in a course, or signs up for an account in Prosperandum or other Product and/or Service.
We collect Usage Data about how our customers’ students interact with a course(s) and website(s), including but not limited to, their progress through the course, quiz scores, survey results, discussion or forum contributions and other student activities.
Some transactions between learners and our website or our customers’ courses may involve payment by third party online payment services. In such transactions, we will collect Financial Data and Transaction Data in order to
provide our customers with the services, including a billing address, telephone number, and other information related to the transaction.

How we collect personal data about Partners, Affiliates, Ambassadors, and Experts

Here is more information about how we collect personal data about our partners, affiliates, ambassadors, and experts.

We may collect your Identity Data, Financial Data, Profile Data, Usage Data and Technical Data whenever you sign up for a Partner, Affiliate, Ambassadors, or Expert Account or when you sign up one of your customers for our services, in order to register and give you access to your account and to improve our services.

How we collect personal data about Prosperandum website visitors and support
users

We collect your Usage Data including your IP addresses and how you interact with our website.
We can also collect backend Usage Data such as when you visited, the website from where you came prior to visiting us, the website where you go when you leave our website, your computer’s operating system, location data, and the type of web browser that you are using.
We also collect Contact Data and Identity Data submitted by you via any messaging or email feature available from any of our websites.
We may also receive Contact Data when you submit help tickets or make other requests to Europe Learnes S.A. via any of our websites.
For all those that email us for technical support, we collect Contact Data, Identity Data and Technical Data
If you use our forum or Connected Communities, we collect your Contact Data.
We collect this personal data when you visit Prosperandum-hosted web pages, use services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites.
We also collect any additional information that you might provide to us. We use this information to provide and enhance our services (including servicing your account, if applicable), and to answer any questions you may have.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you want any more information on the legal bases we use to process your personal data.

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
Necessary for our legitimate interests (to develop our products/services and grow our business)

We use cookies or similar tracking technologies on our webpages. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. For more information about how Prosperandum uses cookies, please see our Cookies Policy. Information that we share with third parties Prosperandum works with third parties to help provide our services and we may share your personal data with them to support these efforts in accordance with the purposes and lawful bases set out in the table above. In certain limited circumstances, we may also be required to share personal data with third parties to conform to legal requirements or to respond to lawful requests by public authorities, including to meet international security or law enforcement requirements. Personal data may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the services, or as otherwise required by law. Personal data may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our homepage. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Europe Learners S.A. will ask for your consent before sharing your Personal Information with third parties for purposes other than those described in this document. Terminating your relationship with us If you decide to terminate your relationship with us, you may request that we delete your personal data. We try our best to comply with such requests but will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with our legal and regulatory obligations. We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our services.

What we don’t do with your personal Information

We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies (other than to specific Our customers you may be interacting with) for the marketing of their own products or services. If you are a customer using Prosperandum’s services, we do not use the Personal Information we collect from you or your customers to independently contact or market to your customers. However, Europe Learners S.A. may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.

Keeping your personal information secure

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

International transfers of personal data

Europe Learners S.A. is a Swiss company that provides services to customers, and our technology processes data from users, around the world. Accordingly, Europe Learners S.A. may transfer your personal data outside of the country, state, or province in which you are located. Europe Learnes S.A. ensures that whenever we transfer your personal data out of Swiss and EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following appropriate safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for processing of personal data pursuant to adequacy regulations made in accordance with applicable data protection laws.
Where we use certain service providers, we will enter into an agreement with those providers in the form of the standard contractual clauses approved in accordance with applicable data protection laws and which give personal data the same protection it has in the UK and EEA.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

User Names and Passwords

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a username and password for access to certain parts of our website, you are responsible for keeping the username and password confidential. Do not give your password to anyone. If you enter a section of our website that requires a password, you should log out when you leave. As a safety precaution, you should also close out of your web browser completely and re-open it before viewing other parts of the Internet.

Autoresponders

We may use autoresponders to communicate with you by e-mail. To protect your privacy, we use a verified opt-in system for such communications, and you can always opt-out of such communications using the links contained in each autoresponder message. If you have difficulties opting out, you may contact us by sending an e-mail to centre@europelearners.com, or sending us mail to the address listed below.

Disclaimer

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website. Any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website, including the illegal acts of third parties (such as criminal hacking).

Policy Changes

We keep this privacy policy under regular review, so the terms of this policy may change from time to time. If we make material changes to how we treat our users’personal data, we will notify you by posting the revised policy on this website or by other means when appropriate. Your continued use of this website constitutes your consent to such revised privacy policy. Any questions or concerns about this policy should be brought to our attention by sending an e-mail to centre@europelearners.com, or one of the methods provided under Contact Information, and providing us with information relating to your concern.

CONTACT INFORMATION

To ask questions or comment about this privacy policy, our privacy practices, and any other subject related to our Services/Products, please contact us at: centre@europelearners.com